Evil Mad Science: Ordering and Customer Service Information
How to contact us If you should have any question about our products, or need to contact us for any reason about an existing order, please use our e-mail contact form or send e-mail directly to This e-mail address is being protected from spambots. You need JavaScript enabled to view it -- This is usually the fastest way to contact us. You can also reach us by telephone at (408) 462-1064, however please note that we do not accept orders by telephone. (We do accept orders online, right here on this site, 24 hours a day.) Our store is physically located at: Evil Mad Science LLC
175 San Lazaro Ave, Suite 150
Sunnyvale, CA 94086 Our normal hours for will-call pickup are 10 am to 6 pm Monday through Friday.
Payment You can place your order directly from our site using PayPal or Visa, MasterCard, American Express, or Discover cards. By special arrangement we can also accept payments through Google Checkout, domestic or international wire transfers, institutional purchase orders, or a paper check or money order. Please contact us if you would like to set up an order using one of these alternate means. There is no minimum order amount; if you're willing to pay for freight, we'll be happy to send you any size order.
Shipping We offer a choice of shipping by USPS First Class mail, USPS Priority Mail and USPS Express Mail and charge actual USPS postage rate for shipment, domestic or international, with no added handling fees. For orders to US addresses, we also offer free shipping when your order total is $75 or more. To find shipping options and actual costs for your order, please add the items to your shopping cart. Then, on the checkout page, enter the destination Country, Postal Code and State. You do not need to enter any personal or payment information to view actual postage costs. Particularly heavy orders-- above 60 pounds-- may not be suitable for USPS shipping in a single box; please contact us if our cart is unable to automatically provide pricing for you. If you would like us to ship an order via FedEX, UPS, or DHL on your own account, please select "Pick up at our shop..." as your shipping option at checkout time. Then, contact us with your order number and shipping account information. We make every effort to keep products in stock and to ship products quickly; most orders for in-stock items ship by the next business day. While many orders do ship on the day ordered, we do not guarantee same day shipment. We ship all orders complete: if there are one or more backordered items in your order, your order will not normally ship until everything is ready. If you need some items sooner, please place a separate order.
Local Pickup If you'd like to pick up your order at our office in Sunnyvale, California, please select "Pick up at our shop in Sunnyvale, CA" as your shipping method. We'll e-mail you when your order is ready for pickup, usually by the next business day. There's no shipping or handling fee, but we do collect sales tax on orders for local pickup. Our location is 175 San Lazaro Ave, suite 150, Sunnyvale CA 94086 and we're open 10 am to 6 pm Monday through Friday. (Closed on most mail holidays.)
Sales Tax and California Orders 8.25% Sales tax will be collected on orders shipped to California addresses unless prior arrangements are made.
International Orders We ship to most countries. USPS First Class mail delivery time varies depending on destination. USPS International Priority Mail takes 6-10 days to most destinations worldwide. Shipping by USPS Express mail is strongly recommended for all international orders. It is slightly faster, more reliable, and provides tracking information that First Class and Priority Mail do not. USPS First Class mail and Priority mail do not provide tracking services for international orders and are not insured. If a First Class international or Priority mail international package is lost or damaged in transit, that loss or damage is the responsibility of the buyer. (And for that reason, we do again strongly recommend Express mail international.) Please note: Actual value will be declared on customs forms. Recipient is responsible for any and all local taxes and/or customs fees that may apply at your location-- such fees are independent of our shipping charges. Also note that unexpected delays can sometimes occur in customs processing, and that this is also not within our control.
Making Changes to Existing Orders If you need to add additional items to your order, the easiest way to do so is to (1) let us know that you would like to do so-- so that we catch your order before it ships --and (2) place a separate order for the additional items. We can then combine shipping costs and issue a refund for any excess postage paid.
If you would prefer it, we can instead send a PayPal invoice for just the additional items and any incremental shipping cost incurred.
Canceling Orders Any order for stock items can be canceled for a full refund, right up until it ships. Please contact customer service with your order number if you would like to do so.
Returns We do not accept returns on kits unless they are still in original condition. We will, however, replace any missing or faulty parts or products ASAP-- Please contact us right away if something doesn't look right, or if you need any kind of support on your project. Provided that they are still in original condition, we can accept returns on most stock items. If you decide that a product is simply "not for you," please contact us for a return authorization and address. When we receive your shipment, we will issue a full refund less shipping costs. Returned orders need to be received within 45 days of the original purchase or a restocking fee may apply.
Undeliverable packages We do our best to make sure that our products really get to you. However, if all else fails and the post office returns to us your package as "undeliverable," it is our policy to refund your order less shipping costs.
